Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, Hum Fauji Financial Services Private Limited has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
- Dedicated Channels
o Email: advisory@humfauji.in
o Helpline: 8826578111 (operational Mon–Fri, 9:30 AM – 6:00 PM) - Process
o All accessibility-related grievances will be acknowledged within 2 working days.
o Resolution/response will be provided within 15 working days.
o Complex issues requiring longer timelines will be communicated clearly to the complainant. - Escalation Matrix
o Level 1: Principal Officer – Lt Col Rahul Pawar; SM (Retd), avp@humfauji.in and Number – 9220551471
o Level 2: Compliance Officer – Col Sanjeev Govila (Retd), sgovila@humfauji.in and Number – 9999022033
